Configure user profile

Once you have registered, in the My Account section in the Acumbamail side panel, you can access your user data and configure the different sections.

In this article:

Email and user data

In the Preferences section within My Account , you can change the email address to access your Acumbamail account. This email address is used to access the platform and is where we will send you all notifications. You can then change the email address you want to appear in each email in Step 1 of creating campaigns.

To confirm the change, we will send you an email to your current access email, once you confirm by clicking on the button in that email the change will be completed.

Update your password

In this section you can change your access password by entering the old one and the new one you want to replace it with.

Two-step authentication

You can activate two-step authentication, also known as 2FA, to increase the security of accessing your account. Click on the button to activate authentication:

After enabling this option, a configuration popup will appear. First, you will be prompted to install the Google Authenticator app on your mobile device if you do not have it already installed. The app is necessary to be able to perform the second authentication step, since each time you access Acumbamail from a different device and browser, the first time you will be asked for a temporary code automatically generated by this app. You can use the quick access buttons to the Android Play Store or the Apple App Store. Once you have installed the app, you can click on the Next button.

The second and final step will be to scan the QR code provided with the Google Authenticator application, which will create a new entry in the application for your Acumbamail user. You must enter the temporary code generated by the application in Acumbamail to complete the activation of double authentication in your account.

Backup Codes

It's possible that after enabling two-step authentication, you need to log in and don't have your mobile device handy (or you've accidentally deleted the code generator). To avoid this problem, you should have previously generated a set of backup codes.

A backup code is nothing more than a one-time password. If you do not have access to the code generated by Google Authenticator , you can also enter one of these codes in the second step, which will allow you to pass the verification and gain access to your account. Once used, the backup code will no longer be valid for subsequent logins.

You can easily generate a set of backup codes by pressing the "Generate Codes" button. Once generated, you should memorize them or store them in a safe place, as they are an exceptional recovery method that allows you to access your account without entering the auto-generated code.

What to do if I don't have access to the code generator

If you do not have access to the code generator after activating two-step authentication (you have lost your mobile device or you have accidentally deleted the application where the codes are generated), you will only be able to log in and pass verification if you have generated and retained a backup code, which will be requested in the second step of verification.

If you do not have a backup code, you must contact support to regain access to your account.

Language and time zone

You can set the interface language (Spanish, English and Italian), the section you want to appear at the start when you access the platform (Newsletters or Transactional Email/SMTP) and the time zone you are in. Please take into account the selected time zone if you want to schedule the sending of a campaign.

If you want to change your billing preferences and your plan, see this article.