Invoicing

In this article we explain how the Acumbamail billing system works.

  • We generally issue a separate invoice for each service: one for SMS, one for email, one for email extra credits, and one for the creation of custom templates by our design team.
  • All of them are generated at the time of payment and you can consult and download them to your account (from My Account > My plan > Invoices). They will be available in your account at all times
  • If you need a proforma invoice before making your payment, please contact our support. Only proforma invoices are made for the purchase of prepaid email or SMS credits or to contract annual rates.

Edit your invoicing details

At the time you make the payment in Acumbamail you will be asked for the invoicing details.

The data is used to issue all invoices. If at any time you want to change them it is important that you know that they will be modified from the next invoice, but the previous ones will keep the old data. If you need, punctually, to change the data of an invoice already issued , please contact our support.

To modify invoicing details for future invoices, go to acumbamail's side menu to My Account and tap on My pricing plan:

acumbamail user panel

Once done, click on the Billing Details tab:

rates and billing in acumbamail

rates and billing in acumbamail

Once you have done this, the form will appear in which you must enter your tax information. When you're done, click the top right button on Update .

Download invoices

To download your invoices go in the side menu of Acumbamail to My account and click on My plan:

my account panel in acumbamail

Once there, click on the Invoices tab:

fees and billing accumulatemail

fees and billing accumulatemail

From this menu, you will be able to view all the invoices issued and download them in PDF format.

Always remember to provide the invoices to the administration department of your company or provide them with access to download them, from the support department we do not send invoices that are requested, they must always be downloaded from the platform itself .

I have bills of amounts other than my plan

As we have commented in the introduction of this article, in Acumbamail we issue an invoice for each service we provide, sometimes there are doubts about certain invoices issued for very small amounts, specifically the following:

  • One or more invoices with the amount of € 1: they are usually for the consumption of credits extra email: when the emails associated with your plan are exhausted, you can continue sending campaigns, but the emails will be charged separately. In this article we describe the operation of the credits extra in case you have more doubts. In any case, before sending your campaign, you will be sent a message warning you that the emails will be charged extra to confirm the action.
  • One or more invoices with the amount of 2 €: usually due to the service of previewing campaigns in different browsers and devices, each use of this service has a cost of 2 €. If you have more doubts about the service you can consult this article.