Invoicing

In this article we explain how the Acumbamail billing system works.

• We usually issue a separate invoice for each service: one for SMS, one for email, one for extra email credits and one for the creation of custom templates by our design team
• All of them are generated at the time of payment and you can consult them and download them to your account (from My account > My plan > Invoices). They will be available in your account at all times
• If you need a proforma invoice before making your payment, please contact our support . Proforma invoices are only made for the purchase of prepaid email or SMS credits or for contracting annual rates.

Edit your invoicing details

At the time you make the payment in Acumbamail you will be asked for billing data.

The data is used to issue all invoices. If at any time you want to change them, it is important that you know that they will be modified starting with the next invoice, but the previous ones will keep the old data. If you occasionally need to change the details of an invoice that has already been issued, contact our support .

To modify invoicing details for future invoices, go to acumbamail's side menu to My Account and tap on My pricing plan:

Once this is done, click on the Billing Information tab:

Once you have done this, the form will appear in which you must enter your tax information. When you're done, click the top right button on Update .

Download invoices

To download your invoices, go to My account in the Acumbamail side menu and click on My plan:

Once there, click on the Invoices tab:

From this menu, you will be able to view all the invoices issued and download them in PDF format.

Always remember to provide invoices to your company's administration department or provide access so that they can download them. From the support department we do not send invoices that are requested of us, they must always be downloaded from the platform itself .

I have invoices for amounts other than my plans

As we have commented in the introduction of this article, in Acumbamail we issue an invoice for each service we provide, sometimes there are doubts about certain invoices issued for very small amounts, specifically the following:

• One or more invoices with the amount of € 1: they are usually for the consumption of extra email credits: when the emails associated with your plans are exhausted, you can continue sending campaigns, but the emails will be charged separately. In this article we describe how extra credits work in case you have more questions. In any case, before sending your campaign, you will get a message warning you that extra emails will be charged to confirm the action.
• One or several invoices with the amount of €2: this is usually due to the campaign preview service in different browsers and devices, each use of this service costs €2. If you have more questions about the service, you can consult this article .