Manage multi-users
The feature multi-user allows you to manage different permissions for those people who have access to your Acumbamail account.
These users can be created and deleted at any time, as well as having their access level changed. They will have access to your account so there will only be one account shared between all of them. A typical use case for this feature is to give a designer access to create templates, but limit access to your subscribers' data.
On the other hand, if what you need is to have Acumbamail accounts for each user with a main account that manages everything, the feature you need is the agency account.
In this article
How to create users to access your Acumbamail account
In the Acumbamail side menu, go to the My Account section and then click on Preferences in the drop-down menu that appears:
Choose the User Management option from the top menu:
Once this is done, if you do not have any users created yet, you will see the following screen:
To add a user you have to click on either of the two buttons that say Add user . Once this is done, a window will appear that will allow you to create the user. This window will be the same one you will see when you want to edit a user.
In the first part of the window you can choose the user data: email, name and password.
It is important to note that the users you add cannot have an account already created in Acumbamail , as it will not allow you to add an email that has one. If the account you want to add is your property, you can contact support to move it within your agency account.
In case it is not and you want to add an account with that same email, you can use a little trick . Email servers ignore characters that appear in the username after a +. For example, the following addresses are equivalent, all of them will be equivalent to the original one.
| don.draper@sterlingcooper.com |
| don.draper+1@sterlingcooper.com |
| don.draper+3@sterlingcooper.com |
The second part of the window will allow you to configure the access levels allowed to the user you are creating and we will detail this in the next section.
What levels of access are allowed to users?
The feature of adding users to your account would not make sense without being able to establish different access levels for each of the users. The Add User window, once you have configured their personal data, will allow you to establish what level of access to your account the user has:
Please note that permissions, in addition to those of the category itself, include those of the category below it - an Editor will have all the permissions that a Viewer has, a Manager will have the permissions of a Viewer, an Editor and a Submitter. The permissions you can grant to a user and the actions they can perform are as follows:
| Permission | Actions you can take |
| Viewer | The user can only view campaign reports and results for surveys. |
| Editor | The user can view campaign and list reports, as well as edit campaigns and surveys. They cannot send campaigns, import lists, or view subscribers in each list. |
| Sender | This type of user can send campaigns, they cannot import or view the subscribers in each list. |
| Manager | The user can perform all actions except those related to billing and user management. |
| Administrator | You will have all the permissions, exactly the same as the original user. |
How to delete users with access to your Acumbamail account
To delete or modify a user you can use the buttons that appear next to it in the user list:
When you click on Edit you will see a window similar to the one described in the previous sections and if you click on Delete you will see a confirmation menu when deleting it. Please note that this action is not reversible, but if you delete a user from your account you will not lose any of the data associated with your account, as this data belongs to the account, not the user.