Configure user profile

Once you have registered, in the My Account section in the side panel of Acumbamail, you can access your user data and configure the different sections.

acumbamail user panel

acumbamail user panel

In this article:

Email and user data

In the Preferences section within My Account,you can modify the email to access your Acumbamail account. This email is simply to access the platform, then you can modify the one that you want to appear in each send in Step 1 of the creation of campaigns.

email and user data

email and user data

Update your password

In this section you can modify the access password by entering the old and the new one you want to replace it with.

update password

update password

Two-step authentication

You can activate two-factor authentication also known as 2FA to increase the security of access to your account. Click the button to enable authentication:

two-step authentication

two-step authentication

After you enable this option, a configuration popup will appear. First, you'll be prompted to install the Google Authenticator app on your mobile device if you don't already have it installed. The application is necessary to be able to perform the second step of authentication, since every time you access Acumbamail from a different device and browser, the first time you will be asked for a temporary code automatically generated by this application. You can make use of the quick access buttons to the Android Play Store or the Apple App Store. When you have the application installed, you can click on the Next button.

The Google Authenticator app is required

The Google Authenticator app is required

The second and final step will be to scan the QR provided with the Google Authenticator app, which will create a new entry in the app for your Acumbamail user. You must enter the temporary code generated by the application in Acumbamail to finish the activation of double authentication in your account.

Scan the QR code with the Google Authenticator app and enter the generated code

Scan the QR code with the Google Authenticator app and enter the generated code

Backup codes

After enabling two-step authentication, you may need to sign in and you may not have your mobile device handy (or you've mistakenly deleted the code generator). For this not to be a problem, you must have previously generated a set of backup codes.

A backup code is nothing more than a one-time password. If you do not have access to the code generated by Google Authenticator,in the second step you can also enter one of these codes, which will allow you to pass the verification and have access to your account. Once used, the backup code will no longer be valid for successive logins.

You can easily generate a set of backup codes by pressing the "Generate codes" button. Once generated, you must memorize them or save them in a safe place, since they constitute an exceptional recovery method that allows you to access the account without entering the self-generated code.

Generate backup codes

Generate backup codes

What to do if I don't have access to the code generator

If after two-step authentication is activated you do not have access to the code generator (you have lost your mobile device or you have mistakenly deleted the application where the codes are generated) you will only be able to log in and pass the verification if you generated and keep a backup code, which will be requested in the second step of the verification.

If you do not have any backup code, you must contact support to regain access to your account.

Language and time zone

You can set the interface language (Spanish, English, and Italian), the section you want to appear as a start when you access the platform (Newsletters or Transactional Email/SMTP), and the time zone you are in. Note the selected time zone if you want to schedule the submission of a campaign.

language and time zones

language and time zones

If you want to change your billing and plan preferences, see this article.