Set Up User Profile
Once you have registered, in the My Account section on the Acumbamail side panel, you will be able to access your user data and configure the different sections.
In this article:
Email and user data
In the Preferences section within My Account, you can modify the email used to access your Acumbamail account. This email is used to access the platform and is where we will send you all notifications. You can later modify the one you want to be set as the sender of your campaigns at campaign creation (step 1).
To confirm the change, we will send you an email to your current access email, once you confirm by clicking on the button in that email the change will be completed.
Update your password
In this section you can modify the access password by entering the old one and the new one you want to replace it with.
Two-step authentication
You can activate two-step authentication also known as 2FA to increase the security of access to your account. Click on the button to activate authentication:
After activating this option, a configuration popup will appear. First, you will be instructed to install the Google Authenticator application on your mobile device if you do not already have it installed. The application is necessary to perform the second step of authentication, as each time you access Acumbamail from a different device and browser, the first time you will be asked for a temporary code automatically generated by this application. You can make use of the quick access buttons to the Android Play Store or the Apple App Store. When you already have the application installed, you can click on the Next button.
The second and final step will be to scan the provided QR with the Google Authenticator application, which will create a new entry in the application for your Acumbamail user. You will need to enter the temporary code generated by the application in Acumbamail to complete the activation of two-factor authentication on your account.
Backup codes
It is possible that, after activating two-step authentication, you need to log in and do not have your mobile device at hand (or you have accidentally deleted the code generator). To prevent this from being a problem, you should have previously generated a set of backup codes.
A backup code is nothing more than a one-time password. If you do not have access to the code generated by Google Authenticator, in the second step you can also enter one of these codes, which will allow you to pass the verification and have access to your account. Once used, the backup code will no longer be valid for subsequent logins.
You can easily generate a set of backup codes, by pressing the "Generate codes" button. Once generated, you should memorize them or save them in a safe place, as they constitute an exceptional recovery method that allows access to the account without entering the auto-generated code.
What to do if I do not have access to the code generator
If once activated the two-step authentication you do not have access to the code generator (you have lost the mobile device or have accidentally deleted the application where the codes are generated) you can only log in and pass the verification if you generated and keep a backup code, which will be requested in the second step of verification.
If you do not have any backup code, you should contact support to recover access to your account.
Language and time zone
You can configure the language of the interface (Spanish, English and Italian), the section you want to appear as start when you access the platform (Newsletters or Transactional Email/SMTP) and the time zone in which you are. Keep in mind the selected time zone if you want to schedule the sending of a campaign.
If you want to change your preferences related to billing and your rate, check this article.