Manage Invoices

In this article, we explain how the Acumbamail billing system works.

• We generally issue a separate invoice for each service: one for SMS, another for email, another for extra email credits, and another for the creation of custom templates by our design team.
• All of them are generated at the time of payment and you can check and download them in your account (from My Account > My Rate > Invoices). They will be available in your account at all times.
• If you need a proforma invoice before making your payment, contact our support. Proforma invoices are only issued for the purchase of prepaid email or SMS credits or for contracting annual rates.

Edit your billing information

At the time you make the payment in Acumbamail, you will be asked for the billing information.

The data is used to issue all invoices. If at any time you want to change them, it is important to know that they will be modified from the next invoice, but the previous ones will remain with the old data. If you need to change the data of an already issued invoice, contact our support.

To modify the billing data for future invoices, go to the Acumbamail side menu to My Account and click on My pricing plan:

Once you have done this, click on the Billing Information tab:

Once you have done this, the form will appear where you must enter your tax information. When you finish, click on the top right button of Update.

Download invoices

To download your invoices, go to the Acumbamail side menu to My Account and click on My Rate:

Once there, click on the Invoices tab:

From this menu, you can view all issued invoices and download them in PDF format.

Always remember to provide the invoices to your company's administration department or provide them with access so they can download them, from the support department we do not send invoices that are requested, they must always be downloaded from the platform itself.

I have invoices of amounts different from my pricing plan

As we mentioned in the introduction of this article, at Acumbamail we issue an invoice for each service we provide, sometimes there are doubts about certain invoices issued of very small amounts, specifically the following:

• One or several invoices with the amount of 1 €: they are usually for the consumption of extra email credits: when the emails associated with your rate run out, you can continue sending campaigns, but the emails will be charged separately. In this article we describe the operation of the extra credits in case you have more doubts. In any case, before sending your campaign, a message will pop up warning you that the extra emails will be charged to confirm the action.
• One or several invoices with the amount of 2 €: it is usually due to the campaign preview service on different browsers and devices, each use of this service has a cost of 2 €. If you have more doubts about the service, you can check this article.