Manage multi-users

The multi-user feature allows you to manage different permissions for those people who have access to your Acumbamail account.

These users can be created and deleted at any time, as well as change their access level. They will have access to your account, so there will only be one account shared between all of them. A typical use case for this feature is to give a designer access to create the templates, but limiting access to your subscribers' data.

On the other hand, if what you need is to have Acumbamail accounts for each user with a main account that manages everything, the feature you need is that of the agency account.

In this article

How to create users with access to your Acumbamail account

In the Acumbamail side menu, hover over the My Account section, and then click Preferences in the drop-down menu that appears:

my account section

my account section

Choose the User Management option in the top menu:

user management acumbamail

user management acumbamail

Once this is done, if you still do not have any user created, you will see the following screen:

multi-account and permissions in acumbamail

multi-account and permissions in acumbamail

To add a user you have to click on either of the two buttons that says Add user . Once this is done, a window will be displayed that will allow you to create the user. This window will be the same that you will see when you want to edit a user.

Add multi-account user

Add multi-account user

In the first art of the window you can choose the user's details: the email, the name and the password that will have.

It is important that you take into account that the users that you add cannot have an account already created in Acumbamail , since it will not allow you to add an email that has it. If the account you want to add is owned by you, you can contact support so they can move it into your agency account.

In case it is not and you want to add an account with that same email, you can use a little trick . The email servers ignore the characters that appear in the username after a +. For example the following addresses are equivalent, all of them will equal the original.

The second part of the window will allow you to configure the access levels that the user you are creating is allowed and we will detail it in the next section.

What levels of access are users allowed

The features of adding users to your account would be meaningless without being able to set different levels of access for each of the users. The Add User window, once their personal data has been configured, will allow you to set what level of access to your account the user has:

User access levelUser access level

Keep in mind that the permissions, in addition to those of the category itself, include those of the lower category , an Editor will have all the permissions that a Viewer has, a Manager will have the permissions of a Viewer, an Editor and a Sender. The permissions you can grant to a user and the actions they can take are the following:

Excuse me Actions you can take
Viewer The user can only view campaign reports and survey results.
Editor The user can view campaign and list reports, as well as edit campaigns and surveys. You can't send campaigns, import lists, or see subscribers in each list.
Sender This type of user can send campaigns, they cannot import or see the subscribers that are in each list.
Manager The user can perform all actions except those related to billing and user management.
Administrator It will have all the permissions, exactly the same as the original user.

How to delete users with access to your Acumbamail account

To delete or modify a user you can use the buttons that appear next to it in the list of users:

multi-account user management

multiaccount users management

When you click on Edit you will see a window just like the one we have described in the previous sections and if you click on Delete, a confirmation menu will appear when deleting it. Keep in mind that this action is not reversible, but that if you delete a user from your account, you will not lose any of the data associated with your account, since these belong to the account, not the user.