Multiusers management
The multi-user functionality allows you to manage different permissions for those who have access to your Acumbamail account.
These users can be created and deleted at any time, as well as change their access level. They will have access to your account so there will only be one shared account among all of them. A typical use case for this functionality is to give access to a person in charge of design to create templates, but limiting access to your subscribers' data.
On the other hand, if what you need is to have Acumbamail accounts for each user with a main account that manages everything, the functionality you need is that of the agency account.
In this article
How to create users with access to your Acumbamail account
In the Acumbamail side menu, hover over the My account section and then click on Preferences in the dropdown menu that appears:
Choose the User Management option in the top menu:
Once this is done, if you do not have any users created yet, you will see the following screen:
To add a user you have to click on either of the two buttons that say Add user. Once this is done, a window will open that will allow you to create the user. This window will be the same as you will see when you want to edit a user.
In the first part of the window you can choose the user's data: the email, the name and the password they will have.
It is important to note that the users you add cannot already have an account created in Acumbamail, as it will not allow you to add an email that has it. If the account you want to add is yours, you can contact support to move it within your agency account.
If it is not and you want to add an account with that same email, you can use a little trick. Email servers ignore the characters that appear in the username after a +. For example the following addresses are equivalent, all of them will be equivalent to the original.
| don.draper@sterlingcooper.com |
| don.draper+1@sterlingcooper.com |
| don.draper+3@sterlingcooper.com |
The second part of the window will allow you to configure the access levels that are allowed to the user you are creating and we will detail it in the next section.
What access levels are allowed for users
The functionality of adding users to your account would not make sense without being able to establish different access levels for each of the users. The Add User window, once their personal data is configured, will allow you to establish what level of access to your account the user has:
Keep in mind that permissions, in addition to those of the category itself, include those of the lower category, an Editor will have all the permissions that a Viewer has, a Manager will have the permissions of a Viewer, an Editor and a Sender. The permissions you can grant to a user and the actions they can perform are as follows:
| Permission | Actions that can be performed |
| Viewer | The user can only view the reports of the campaigns and the results of the surveys. |
| Editor | The user can see the reports of the campaigns and the lists, as well as edit campaigns and surveys. They cannot send campaigns, import lists, or see the subscribers in each list. |
| Sender | This type of user can send campaigns, they cannot import or see the subscribers in each list. |
| Manager | The user can perform all actions except those related to billing and user management. |
| Administrator | They will have all permissions, exactly the same as the original user. |
How to delete users with access to your Acumbamail account
To delete or modify a user you can use the buttons that appear next to them in the user list:
When you click on Edit you will see a window just like the one we have described in the previous sections and if you click on Delete a confirmation menu will appear when deleting it. Keep in mind that this action is not reversible, but if you delete a user from your account you will not lose any of the data associated with your account, as these belong to the account, not the user.