The multi-user feature allows you to manage different permissions for those people who have access to your Acumbamail account.
These users can be created and deleted at any time, as well as change their level of access. They will have access to your account so there will only be one account shared between them. A typical use case for this feature is to give a design person access to create templates, but limiting access to your subscribers' data.
On the other hand, if what you need is to have Acumbamail accounts for each user with a main account that manages everything,the feature you need is that of the agency account.
In this article
How to create users with access to your Acumbamail account
In the Acumbamail side menu, hover over the My Account section, and then click Preferences in the drop-down menu that appears:
Choose the User Management option in the top menu:
Once this is done, if you still do not have any user created, you will see the following screen:
To add a user you have to click on either of the two buttons that says Add user . Once this is done, a window will be displayed that will allow you to create the user. This window will be the same that you will see when you want to edit a user.
In the first art of the window you can choose the user's details: the email, the name and the password that will have.
It is important that you take into account that the users that you add cannot have an account already created in Acumbamail , since it will not allow you to add an email that has it. If the account you want to add is owned by you, you can contact support so they can move it into your agency account.
In case it is not and you want to add an account with that same email, you can use a little trick . The email servers ignore the characters that appear in the username after a +. For example the following addresses are equivalent, all of them will equal the original.
The second part of the window will allow you to configure the access levels that the user you are creating is allowed and we will detail it in the next section.
What levels of access are users allowed
The feature of adding users to your account would be meaningless without being able to set different levels of access for each of the users. The Add User window, once their personal data has been configured, will allow you to establish what level of access to your account the user has:
Keep in mind that the permissions, in addition to those of the category itself, include those of the lower category , an Editor will have all the permissions that a Viewer has, a Manager will have the permissions of a Viewer, an Editor and a Sender. The permissions you can grant to a user and the actions they can take are the following:
|Excuse me||Actions you can take|
|Viewer||The user can only view campaign reports and surveys results.|
|Editor||The user can view campaign reports and lists, as well as edit campaigns and surveys. You can't send campaigns, import lists, or see subscribers in each list.|
|Sender||This type of user can send campaigns, they cannot import or see the subscribers that are in each list.|
|Manager||The user can perform all actions except those related to billing and user management.|
|Administrator||It will have all the permissions, exactly the same as the original user.|
How to delete users with access to your Acumbamail account
To delete or modify a user you can use the buttons that appear next to it in the list of users:
When you click on Edit you will see a window just like the one we have described in the previous sections and if you click on Delete, a confirmation menu will appear when deleting it. Keep in mind that this action is not reversible, but that if you delete a user from your account, you will not lose any of the data associated with your account, since these belong to the account, not the user.